Refund Policy

1. Overview

At Tyxmalonquezl.world, we want you to be completely satisfied with your purchase. This Refund Policy outlines the conditions and procedures for returns, refunds, and exchanges. Please read this policy carefully before making a purchase.

2. Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, in accordance with EU Consumer Rights Directive.

2.1 Withdrawal Period

The withdrawal period expires 14 days from the day on which you or a third party indicated by you (other than the carrier) receives the goods.

2.2 How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must inform us of your decision by a clear statement. You can contact us:

2.3 Effects of Withdrawal

If you withdraw from the contract, we will reimburse all payments received from you, including delivery costs (except for supplementary costs arising from your choice of delivery method other than the standard delivery we offer), without undue delay and in any event not later than 14 days from the day we receive the returned goods.

3. Return Conditions

3.1 Eligible Returns

To be eligible for a return, products must meet the following conditions:

• Product must be unopened and in its original packaging
• Product seal must be intact
• Product must be in resalable condition
• Return must be initiated within 30 days of delivery
• Proof of purchase must be provided

3.2 Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

• Opened or used products
• Products with broken seals
• Products damaged due to misuse or improper storage
• Products purchased during special promotions marked as final sale

4. Return Process

4.1 Step 1: Contact Us

Contact our customer service team at ask@tyxmalonquezl.world to initiate a return. Please include:

• Your order number
• Product name and quantity
• Reason for return
• Photos of the product (if damaged or defective)

4.2 Step 2: Return Authorization

Once your return request is approved, we will provide you with:

• Return authorization number
• Return shipping instructions
• Return address

4.3 Step 3: Ship the Product

Package the product securely in its original packaging and ship it to the address provided. Include the return authorization number on the package.

4.4 Step 4: Inspection and Refund

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 14 days.

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase. Depending on your payment provider, it may take additional time for the refund to appear in your account.

6. Return Shipping Costs

6.1 Customer Responsibility

For standard returns (change of mind), the customer is responsible for return shipping costs unless the product is defective or we made an error in your order.

6.2 Our Responsibility

We will cover return shipping costs if:

• The product is defective or damaged upon arrival
• We sent the wrong product
• The product does not match the description

7. Defective or Damaged Products

If you receive a defective or damaged product, please contact us immediately with photos of the damage. We will arrange for a replacement or full refund, including return shipping costs.

8. Exchanges

We do not offer direct exchanges. If you wish to exchange a product, please return the original item for a refund and place a new order for the desired product.

9. Refund Processing Time

• Inspection: 2-5 business days after receiving the returned product
• Refund Processing: 5-10 business days after approval
• Bank Processing: Additional 3-5 business days depending on your financial institution

10. Partial Refunds

Partial refunds may be granted in the following situations:

• Product shows signs of use beyond inspection
• Product is returned more than 30 days after delivery
• Product is not in its original condition or packaging
• Product is missing parts not due to our error

11. Late or Missing Refunds

If you have not received your refund within the expected timeframe:

• Check your bank account again
• Contact your credit card company (processing may take time)
• Contact your bank (processing delays may occur)
• If you have done all of this and still have not received your refund, contact us at ask@tyxmalonquezl.world

12. Cancellations

12.1 Before Shipment

You may cancel your order before it has been shipped for a full refund. Contact us as soon as possible at ask@tyxmalonquezl.world.

12.2 After Shipment

Once an order has been shipped, it cannot be cancelled. You may refuse delivery or return the product according to our return policy.

13. International Returns

International customers are responsible for return shipping costs and any customs fees or import duties. We recommend using a trackable shipping service for international returns.

14. Warranty

Our products come with a quality guarantee. If you experience any issues with product quality within the shelf life period, please contact us for assistance.

15. Consumer Rights

This Refund Policy does not affect your statutory rights as a consumer under applicable consumer protection laws. In addition to the rights outlined in this policy, you may have additional rights under local consumer protection legislation.

16. Disputes

If you are not satisfied with how we have handled your return or refund, you may:

• Contact our customer service team to escalate the issue
• File a complaint with the Swedish Consumer Agency (Konsumentverket)
• Use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr

17. Changes to This Policy

We reserve the right to update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after changes are posted constitutes acceptance of the modified policy.

18. Contact Us

If you have any questions about our Refund Policy or need assistance with a return, please contact us: